IT Support Services

eVantage Technology is a professional and trusted IT solutions company dedicated to providing exceptional service to businesses in Singapore and across Asia. We work with organisations of every size and from every sector.

Let our team of highly experienced support engineers take the headache of IT support from your hands.

We currently support the desktops, networks and technical infrastructure of over 2,000 end users and over 50 customers through our comprehensive IT Support Plan.

We have pro-active, certified engineers who will become an extension of your team

We have the expertise and experience

Be assured that we will be able to handle any and all IT challenges that you encounter.

We provide highly-trained Staff

We employ highly trained Support Engineers and Project Managers with best-in-class industry certifications.

We'll be an extension of your Team

We’ll become an extension of your team - by providing familiar and trustworthy Engineers and a dedicated Account Manager.

You're the Boss

You have a way of doing things, we understand that: we work to implement your processes – you’re the head, we’re the arms and legs.

We are Invested in your Business as You are

Managed IT Support

With our quality Managed IT Support, our team will help to assess, plan, advise, implement, guide, monitor, support and continuously review your IT platforms to ensure all your IT needs are taken care of so that you can just focus on your business!

Flexi IT Support

Let our team of highly experienced support engineers take the headache of IT support from your hands with our Flexi IT Support.

With our IT Support Services, we will provide:

Extensive experience working across time zones with international companies

Need us to work out-of-hours to match the in-hours schedule of your helpdesk? Not a problem
English-speaking engineers with excellent communications skills: working across time zones is tough enough, you shouldn’t have to worry about whether your on-the-ground support understands you
We don’t just stay 9-6, we stay till we get the job done

Fast response time

Immediate response from our helpdesk based in Singapore
We recognise the potential cost that unscheduled IT downtime can have on your business

Your single point of contact for IT support, hardware purchases, and IT projects

Dealing with multiple vendors who handle different parts of your IT can be stressful. We can do it all for you, and we’re just one phone call away
We function as your entire IT department, and we’ll manage your business as if it was our own
Our expertise includes IT Support, IT Projects, New Office Fit Outs and Relocation and Cloud Computing Solutions

Flexi IT Support

Want to find out more?

Download our IT Support Brochure

Get In Touch With Us Today!

Managed IT Support Services

Managed IT Support

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We believe that IT should be an important key aspect to any business. A Fully Managed IT Support Service could help you run your business more effectively.

Let us be Your single point of contact for IT support, hardware purchases, and IT projects

With our Managed IT Support Services, we will:

Conduct an Onboarding Assessment

With Managed IT Support, we will first conduct an onboarding assessment of your current IT situation.

Plan and Construct your IT Roadmap

Our IT Roadmap is flexible and customized for each of our client, and tailored to fulfil all their IT needs, budget and timeline.

Listen to your IT Needs and Advise Accordingly

Our team will advise you on our proposed IT roadmap for your company. But remember, you’re the head, we’re the arms and legs.

Implement and Run your IT Plans

Our highly trained Support Engineers and Project Managers, with best-in-class industry certifications, will be able to smoothly and efficiently implement your IT Roadmap.

Provide you with Day-to-Day IT Support

We provide both remote and onsite day-to-day support to help you resolve any IT issues or improve any of your current IT ones.

Pro-Actively Monitor your Systems

Our team will help to monitor and detect any IT issues before they even become a problem to your company.

Provide 24/7/365 Monitoring for you

Our Managed Support provides you with 24/7 support and systems monitoring, with our highly trained engineers who will be able to handle any IT challenges you encounter, and become an extension of your team.

Continuously Review and Improve your IT

IT is always changing and upgrading. With Managed Support, we will ensure that your software is always up-to-date. There is also the flexibility to upscale or downscale your IT support plans.

Managed Support allows you to optimise your IT budget for a better return on your IT investment in the long run

What Our Managed IT Support Services include:

Managed Server

Server Solution
Advanced performance monitoring
Configuration management
Real time server optimization
Schedule preventative maintenance
Hardware / Software Failure
Server Virtualization and Consolidation

Monitoring and administration of databases, data warehouses and big data storages
Storage disaster recovery

Data Storages

Managed Security

Next-Generation Anti-virus monitoring and management
Anti-spam monitoring and management
Regular vulnerability scan and reporting
Malware, ransom-ware monitoring and management
Integration, maintenance and ensuring security of LANs and VPNs
Integration and maintenance of IDSs/IPSs and firewalls
Cyber Security Awareness Training

Managed Workstation

Workstation Support
Advanced performance monitoring
Configuration management
Patch management
Real time optimization
Preventative maintenance
Security management
Software configuration and administration of desktops, printers and mobile devices
Software installation and updating

Firewall management & maintenance
Network router & switch performance monitoring
Patch management and optimization
Policies control
Network Maintenance

Managed Network

Managed Backup

Backup Deployment and configuration
Backup performance monitoring
Backup software update
Scheduled backup jobs
Data center replication and disaster recovery planning
Business Continuity and Disaster Recovery

Enterprise Systems

Data Centers
Directory Services
Mail
VoIP
Intranet and collaboration solutions
Server hosting CRM
Web and Email Hosting Services
Email Management and Migration

Cloud, On-Premise and Hybrid Support Services
Integration, maintenance and ensuring security on various cloud computing platforms, including Azure, Office365, and AWS

Cloud Solutions