Smart Hands Support Service
Singapore-based IT Infrastructure Smart Hands Support Service
Smart Hands is an on-site, operational support service for remote management, installation and troubleshooting of your equipment.
eVantage Technology’s Smart Hands Support Service is tailored towards organisations who already have a centralised network engineering or IT team, but need someone to be on-site or require an extended technical support.
Our highly-trained and experienced support engineers will be there to provide you with the assistance to perform basic to skilled functions and tasks to equipment and the environment when you can’t be.
With our Smart Hands Support Service, we will provide:
Singapore On-Site Technical Support
We are able to provide you with efficient on-site technical support for your clients in Singapore, saving you the time and money of traveling down.
IT Consulting Services
We ensure you have the best solution tailored to your needs.
Access to Knowledgeable PRO IT Engineers
Our highly-trained Engineers and Project Managers are ready and able to provide the last-mile support as an extension of your team.
Troubleshooting
Where required, we are able to help with troubleshooting any issues or problems that arise, and escalating back to your team.
When you can't be on-site, eVantage Technology can!
We are on-site, on-call, and ready to help.
Our Scope of Smart Hands Support Service include:
Customer Hardware Support
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Hardware reboots
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Inventory services
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Cold/hot swaps
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Rack and stack
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Labeling services
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Hard drives replacement
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Physical hardware replacement
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Fault finding assistance - hardware/software/networks
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Planning and migration of equipment
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Structured cabling
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Circuit signal tests
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Cross connect verification
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Remote testing assistance
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Network reconfiguration
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Router/Switch installation and configuration
Power and Network
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Operating system installation
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Memory installation
Installations
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Housekeeping
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Secure data erasure
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IT asset recycling and disposition
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Visual inspection
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Cart/server lift delivery
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Procurement services
General Amenities
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